Providing Consumer Health Information to Patrons: A Workshop for Librarians

MLA Course
Listing Archived: Wednesday, April 11, 2018

Primary contact information...
VCU Libraries
509 N. 12th St.
Box 980582
Richmond VA , 23298
United States
Dana Ladd is the primary contact.
Phone: 804-628-2429
Region: Mid-Atlantic

Description: The Community Health Education Center (CHEC) is a library for patients and their family members located at Virginia Commonwealth University (VCU) Health. The workshop emphasizes the skills needed to provide patrons with accurate health information. Librarians will learn how to communicate effectively with patrons, conduct a medical reference interview, critically evaluate online health information, and learn how to find reliable health information in a variety of formats and reading levels to meet the needs of low-literacy and speakers of other languages. Participants will be given tours of the Community Health Education Center and the Linen Powell Cancer Resource Library. Hands-on activities and discussion sessions will allow participants to gain a better understanding of providing information to patients and their families in a hospital setting.

Experience Level: Beginning Plus
CE Contact Hours: 6
Professional Competencies: Health Sciences Environment and Information Policies, Leadership and Management, Health Sciences Information Services
Subject: Consumer Health
Course Type: Face to Face, Hands-on, Specialization

Educational Objective: Upon completion of the workshop participants will be able to: Conduct a reference interview with patients or consumers; Understand how to evaluate health resources for consumers or patients; Identify online resources appropriate for consumers or patients;


Welcome and Introductions/Logistics review (30)
CHEC Library Tour and Services Overview (30)
Training Session I: Ethics of Providing Health Information, Conducting the Reference Interview, Evaluating Health Information Resources (60)
Break (15)
Training Session II: CHEC Online Resources (CHEC Webpage, CHEC Consumer Health LibGuides, CHEC Facebook Page) (45)
Lunch (60)
Training Session III: Online Resources: MedlinePlus, Genetics Home Reference, Pediatric resources, women’s health, senior health (60)
Training Session IV: Special Topics: Low literacy resources, resources in other languages (30)
Break (15)
Tour Cancer Resource Center or Academic Medical Library (60)
Practice reference session and Q&A (45)

Need for This Course: This course provides new information about the provision of consumer health and provides attendees with the ability to visit a consumer health library. The focus on patient and patient family is provided since the library is located inside a hospital building.

The instructional methods used include Lecture, Demonstration, Slides, Discussion, Brainstorming, Sharing/Self-disclosure, Role Playing, and Hands-on Exercises.

Participant Materials: Notebook Handouts

Facility Requirements: Projector or screen Internet access Lecture style seating

Additional Evaluation: MLA CE Evaluation