Upping your Reference Game: Technologies and Strategies for Value-Added Reference Services

MLA Course
Listing Archived: Thursday, April 5, 2018

Primary contact information...
Rachel Pinotti
1 Gustave L Levy Pl.
Box #1102
New York NY , 10029-6504
United States
Rachel Pinotti is the primary contact.
Phone: 212-241-7204
Region: New York and New Jersey

Description: This will be a hands-on session designed to provide value-added strategies and techniques to enhance user experience regarding reference services requests. The course will be divided into 4 major components: (1) teaching users to "fish" - cultivating research skills via email; (2) beyond the search - offering publication and scholarly communication support; (3) using response templates and web forms to save yourself time; (4) anticipating user needs by providing citation metrics and alternative metrics of the evidence. Each component will include lecture, demonstration, and hands-on exercises. Participants will leave the workshop with tools they can take back and use immediately in their day-to-day provision of reference services. By the conclusion of the session, participants will: • Employ strategies to enable users to be self-sufficient searchers • Effectively utilize publication support tools to guide users in the publication process • Create practical and flexible email templates • Provide traditional and alternative metric data to aid in the evaluation of sources • Employ subject headings in a variety of capacities to improve reference services • Demonstrate the ability to go above and beyond in providing high quality reference services

Experience Level: Beginning Plus
Continuing Education Experience: none
CE Contact Hours: 4.0
Professional Competencies: Health Sciences Information Services
Subject: Reference Resources & Services
Course Type: Face to Face, Hands-on, MLA AM Offerings

Educational Objective: By the conclusion of the session, participants will: • Employ strategies to enable users to be self-sufficient searchers • Effectively utilize publication support tools to guide users in the publication process • Create practical and flexible email templates • Provide traditional and alternative metric data to aid in the evaluation of sources • Employ subject headings in a variety of capacities to improve reference services • Demonstrate the ability to go above and beyond in providing high quality reference services

Agenda:

Introductions & Agenda Review (15 min)

Teaching Your Users to Fish (45 min)
- Slides and demonstration (20 min)
- Hands-on exercises (20 min)
- Discussion (5 min)

Beyond the search - offering publication and scholarly communication support (45 min)
- Slides and demonstration (20 min)
- Hands-on exercises (20 min)
- Discussion (5 min)

Break (15 min)

Using response templates and web forms to save yourself time (55 min)
- Brainstorm (5 min)
- Slides and demonstration (20 min)
- Hands-on exercises (30 min)

Providing citation metrics and alternative metrics of the evidence (45 min)
- Slides and demonstration (20 min)
- Hands-on exercises (20 min)
- Discussion (5 min)

Wrap Up (15 min)

Need for This Course: This course is designed to help librarians increase the value of their library's reference services both by streamlining the efficiency of their services and by presenting "value added" strategies that will increase user satisfaction.

The instructional methods used include Lecture, Demonstration, Slides, Discussion, Hands-on Exercises, and Case Study.

Participant Materials: -Slides -Handouts -Resource suggestions (N.B. We try to provide at least one freely available option in addition to licensed options each time we suggest resources.)

Facility Requirements: -Computer + projector for instructors -Computers for attendees (in the past I've taken MLA CE courses in which I was instructed to bring a laptop) -WiFi -No specific seating arrangement required.